Hello dear clients & friends,
As you know by this time we are facing a situation we have never experienced before. Therefore, understanding this situation may be extended for an unknown time frame and taking into account governmental recommendations, we want to explain some steps we are taking regarding our services:
1. All sessions booked from March 14th until the end of the stritct quarantine will be postponed. You will receive a Voucher for the amount of the payment done so far that you can apply for a similar session or to gift a session to your family or friends. This Voucher will be valid up to 16 months from reopening day and you can use it towards any service (not physical products as we can’t rely on the actual product chain). We will keep you informed of the reopening day through our social media channels.
2. In case you need to postpone your 2020 wedding, we are allowing this with no penalties. Keep in mind we need to have availability on the new date.
3. In case of cancelation of your wedding or event, we will give you a Voucher for the complete amount paid so far to use towards any service (not physical products) for 1 year. We can always set an online meeting to discuss further about this.
4. We are taking extra measures and we are being extremely precautious with the safety measures; but, In the eventual case the wedding or event is happening and I can't be available to go to your wedding - due to borders closed or I must do strict quarantine-, we will follow the signed contract and find a similar style photographer for your wedding within your city or country. We are in a photography community and everyone will be happy to help us to photograph your day.
Please note there is no fee for rescheduling your wedding or session as a result of the COVID-19 pandemic. We are all in this together and let’s make the best of this unfortunate situation.
Please reach out to us individually for any further questions. We will do our best to help you out, starting with setting up an online meeting to set a plan that will work best for both of us going forward.
Let's help each other. We are in this together!